Sydney Funeral Co. and Scott were recommended to us by a friend after the sudden death of my father. We had spoken to several funeral directors prior to ringing Scott, but after only a few minutes we knew we wanted to work with him.
Once I had mentioned what had happened, he immediately offered me his condolences, this was something no other funeral director had said to me. This was very much his approach, he put us and my father’s wishes first.
He suggested things we would have never thought of, like Gledswood Homestead Winery for the funeral and the wake. This meant that we could stay in one location and relax, rather than ferry family members around and have multiple people at my mother’s place.
Every time he answered the phone, he used my first name. He answered my multiple silly questions and was very honest about how much things would cost and how to spend our money wisely. He replied quickly in text if I texted him and he came to the house to discuss plans. He didn’t rush my family through their grieving process even after hours of stories. I didn’t realise how much he had been listening until I attended the service. He took the time to understand who my father was and put in little things we didn’t know about to make us smile, things that my dad would have loved.
On the day, his staff were gentle and unobtrusive. They had so much to do with COVID restrictions, but they even did this kindly.
Scott and his team were wonderful. They made a truly horrific time a lot easier through their compassion and dedication.
Thank you Sarah
My father-in-law passed away on Anzac Day and from the time I contacted Scott, to the time we said our final goodbyes at the funeral, he was able to gently take control and guide us through the process with care and compassion. It’s at times like this that families need gentleness and understanding, and Scott and his team certainly gave us that. Thank you very much Scott for helping us through this difficult time, made even more challenging with the Corona restrictions.
Hi Scott, I know life will be hectic at the moment given all the things that are going on in our world and negotiating around those constraints. I wanted to thank you again for everything – our friends and family have been constantly telling us what a wonderful occasion it was and how well you and your team conducted the day. Regards Deb
Scott was recently assigned funeral director for my beautiful brothers funeral but he became so much more than that to each and every person who came together during this time.Warren was only 58. Words cannot do this man justice - he not only managed this process so professionally but he became our friend, a friend who helped and supported us. Thank you - Kay
I found Scott helped our family wonderfully throughout this difficult time having meeting before was great as he chose to get to know my dad so he could portray him very well. Dads send off was exactly what he would have wanted thanks to you. It was beautiful he would have been sitting up somewhere proud as punch so thank you again from all of the family. Thank you Melody.
On behalf of the family I would like to sincerely thank you for presiding over Dads Service on Wednesday, we have all commented that you made a huge difference and that the comments you made were both sensitive and certainly hit the mark. You achieved an understanding of Dad in a very short time and the sense of humour and honesty you demonstrated at our Sunday meeting was greatly appreciated. Thank you for making our tough week both memorable and worthy of Dad and everyone who attended.
Kindest Regards Brian and Graham Harcourt.
I write with heartfelt thanks regarding your work on Warren’s funeral. You were, quite simply, amazing. To me, Funeral Directors create a picture of four men in top hats, creaking doors and sobriety - Picaluna were, thankfully, far from that. We really didn’t want a traditional funeral, or funeral company, and you truly offered a delightful alternative. With deep gratitude and kind regards, Jez.